Typically, a QMHS works with clients, as well as any family members, other professionals and even friends who are involved in the client’s treatment. If the client is 18-years-old or older, the case manager may work with just the client. A QMHS is on-call during business hours for their C&A clients. Depending on the client and the mental health issue, case managers may work in tandem with a clinician. A case manager is typically working with the client in a public setting and not necessarily just at the office. The QMHS often will do phone coaching with a client who may be suicidal, homicidal or thinking of doing self-harm.
